Tracking FAQ’s

Sometimes, there can be minor hiccups in the process of tracking your shipments. Not to worry though, we have prepared this handy FAQ guide to help you get the answers you need.

Q: I have tracked my shipment, and the status reads, contact Ocean & Air. Why is this?

It usually occurs if the information we have is insufficient to track the shipment for you. The address may be incorrect, and we require clarification, or some additional information may be required. Though rare, it’s solved simply by contacting

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